Returns & Exchanges

At Caswell-Massey, we want you to be completely satisfied with your purchase of America's original apothecary goods. If you are not entirely happy with your order, we accept returns of unused items in their original packaging within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to return.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email and secure it to your return package.

3

Pack and Ship

Place the items in their original packaging and drop off the parcel at any authorized carrier location or scheduled pickup point.

4

Receive Your Refund

After our warehouse inspects the returned goods, we will issue a refund to your original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing