Frequently Asked Questions

Everything you need to know about America's Original Apothecary.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. When your package ships, we will send a second email containing your tracking number so you can follow its progress.

What is your return policy?

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return unopened items within 30 days of purchase for a full refund or exchange.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping rates and delivery times vary by location and are calculated at checkout based on the weight and destination of your order.

Are your products cruelty-free and paraben-free?

Yes, Caswell-Massey is committed to ethical beauty. Our products are never tested on animals and the majority of our formulations are free from parabens, sulfates, and phthalates.

How can I find my signature scent?

We recommend starting with our Fragrance Discovery Sets, which allow you to sample several of our iconic heritage scents before committing to a full-sized bottle.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as modern payment options including PayPal, Apple Pay, and Shop Pay.